Our proximity to the Tijuana/San Diego International Border not only provides us with a high percentage of bicultural and bilingual personnel, but also gives our agents critical knowledge and understanding of the US geography, culture and lingo.
We provide our clients with highly motivated, efficient telephone professionals trained to engage in high quality business conversations.
HIGHLY EDUCATED AND
100% BILINGUAL AGENTS
S E R V I C E S
What we offer
First Kontact Centers offers a full range of inbound and outbound services, customized for clients across many industries. You can count on us to fulfill your needs and deliver the best customer experience.
Is as important as Customer Service because it highly influences the satisfaction level that end users might in relation to your product.
Give your customers quality care and increase loyalty towards your brand. We help you build long-term relationships.
We provide your operating structure a first class sales force, focused on fulfilling specific objectives and requirements.
Give your customers a fast and efficient order placement system. Our services include: Order processing for all types of products.
Get information directly from your customers: know their opinions, understand their needs, and offer a better product or service.
Fully equipped workstations available for lease.
We are a reliable software and information technology partner that has delivered custom software solutions and services to many companies.
T E S T I M O N I A L S
Vice President Technical Service at NAVICO AMER
"Navico has utilized First Kontact services for over 5 years and it has been a great working relationship. The team is dedicated to helping Navico provide an excellent customer experience and has been very flexible and cooperative on a daily basis"